Datenschutzerklärung

Opšte informacije o obradi ličnih podataka

1. Lični podaci i njihovo značenje

Lični podaci predstavljaju sve informacije koje se odnose na identifikovano ili identifikovano fizičko lice ... Svaki korisnik naših Usluga može se smatrati licem na koje se podaci odnose.

2. Aktivnosti obrade ličnih podataka

Obrada podataka obuhvata svaku radnju ili skup radnji koje se vrše nad ličnim podacima (prikupljanje, beleženje, organizovanje, strukturiranje, čuvanje, prilagođavanje ili izmenu, pronalaženje, konsultovanje, korišćenje, otkrivanje prenosom, širenje ili na drugi način stavljanje na raspolaganje, usklađivanje ili kombinovanje, ograničavanje, brisanje ili uništavanje).

3. Svrha, pravni osnov i obim obrade ličnih podataka

U skladu sa Zakonom br. 06/L-082 o zaštiti ličnih podataka (i drugim relevantnim propisima), vaše lične podatke obrađujemo samo u meri u kojoj je to neophodno i legitimno, u zavisnosti od svrhe ili pravnog osnova konkretne obrade.

4. Otkrivanje ličnih podataka trećim licima

U pojedinim slučajevima rukovalac podacima koristi usluge trećih lica (npr. IT pružaoci usluga, računovodstvene agencije, platni procesori, nadležni organi itd.) u meri potrebnoj za ostvarivanje navedenih svrha, te se ta lica mogu smatrati obrađivačima podataka.

SAŽETAK KLJUČNIH TAČAKA

Ovaj sažetak pruža ključne informacije iz naše Politike privatnosti, ali nije zamena za detaljno čitanje celog dokumenta. Upotrebite sadržaj ispod da pronađete deo koji vas zanima.

Koje lične podatke obrađujemo?

Kada posetite, koristite ili pregledate naše Usluge, možemo obrađivati podatke koje nam dobrovoljno pružate. Više informacija o tim podacima pronađite u nastavku.

Da li obrađujemo osetljive lične podatke?

Ne obrađujemo osetljive lične podatke, osim ako je to nužno i imamo vašu prethodnu pisanu saglasnost.

Da li dobijamo podatke od trećih lica?

Podatke možemo dobiti iz javno dostupnih baza, od partnera u marketingu i drugih eksternih izvora. Više o tome pročitajte u nastavku.

Kako obrađujemo vaše podatke?

Vaše podatke obrađujemo kako bismo obezbedili, unapredili i upravljali našim Uslugama, komunicirali sa vama, sprečili prevare i radi usklađenosti sa zakonom. Više o tome u nastavku.

U kojim situacijama i sa kojim stranama delimo lične podatke?

We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information, below.

How do we keep your information secure?

We protect your information by using high technological, physical and administrative security measures to minimize the risk of any loss, misuse, unauthorized access, disclosure or alteration of data. Some of the safeguards we use are "firewalls", data encryption, high levels of control and authorization criteria for accessing your personal information. Learn more about how we store your information, below.

What are your rights?

The applicable privacy law in Kosovo, namely Law No. 06/L-082 on the Protection of Personal Data, establishes that you have certain rights in relation to your personal data. Euro Kosova has updated this Privacy Policy to ensure that its policies for regulating the processes and security measures for the collection and processing of personal data are in compliance with the law. Furthermore, Euro Kosova will make every effort to ensure that personal data collected from users is treated in accordance with the laws in force in the Republic of Kosovo.

Euro Kosova also voluntarily and continuously aims to comply and harmonize its practices with the highest international standards regarding the protection of privacy and personal data, such as the General Data Protection Regulation (GDPR) of the European Union, which entered into force on May 25, 2018. This Privacy Policy applies and applies to any user of any of the websites, products and/or services offered by and/or through Euro Kosova. Learn more about your privacy rights, below.

How to exercise your rights?

The easiest way to exercise your rights is by visiting or contacting us. We will review and act on any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Read the Privacy Policy in its entirety.

1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide to Us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Platform and/or Services, when you update or complete personal information in your account, express interest in receiving information about us or our products and services, when you participate in activities on the Services, when you order, and/or purchase, from and/or through our Services, when you encounter other circumstances, as may be specified in this Privacy Policy or otherwise when you contact us.

Personal Information Provided by You

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include, but is not limited to:

First and last name
Telephone numbers
Email addresses
Residential addresses
Contact or verification details
Billing addresses
Date of birth
Password
Other relevant information in accordance with the purpose and/or legal basis.
Other types of personal information we may collect include, but are not limited to:

When you purchase various products and/or services from us, you may be asked for information such as the delivery address for the purchased product, billing address, card and/or bank account details, details regarding various payment methods, and other information provided by you for the purchase of each product and/or Service, and in order to deliver the ordered product and successfully complete the payment.
When using our Services, including when visiting any of our websites, you may provide personal information such as age, gender, interests, education, professional experience, preferences, etc.
We may also collect and process other additional information that is required or authorized by applicable laws for the collection and processing of data, in order to identify and verify the information provided to you, in particular when such actions are required and/or ordered by any competent public authority.
In no case and under no circumstances will we ask you to disclose and/or provide personal data of children. You may place the name of a minor under your care in the account registered with Euro Kosova only for the purpose of user identification, and for the purpose of selecting content that is appropriate for their age.

Sensitive Information

We do not process sensitive information, except when deemed necessary and we have your prior written consent.

Payment Data

We do not collect, store or process your bank card if you make a purchase. In cases where payment processing is performed by third parties, we may share the payment data provided by you with third parties that provide the relevant payment processing services. All payment data is stored by the relevant third party. In such cases, the terms and policies for the processing of personal data of the relevant third parties are applicable. We advise you to read the privacy policy of the relevant third parties.

Social Media Login/Sign-In Data

We may offer you the opportunity to register with us using your existing social media account details, such as Facebook, Google or other social media accounts. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section entitled “HOW DO WE HANDLE YOUR SOCIAL MEDIA LOGIN-INS?” below.

All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to this personal information.

Information Collected Automatically

In Brief: Certain information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services

We automatically collect certain information when you visit, use or navigate our Services. This information may reveal your specific identity (such as name, contact information or ID number), and may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, data about your marketing, advertising and communication preferences with us, what data we collect from the devices you use when you use our Services, when you register for an account with us, update or add information to your account, participate in online discussions or chats and/or when you communicate with us about our Services, data from your devices such as page view statistics, traffic to and/or from certain web pages, widgets, browsing history or your login data on our or our partners' websites, data about search terms and/or filters used and other technical information. This information is primarily necessary to maintain the security and operation of our Services, as well as for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. Log and Usage Data is service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity on the Services (such as date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take, such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
Device Data. We collect device data, such as information about the computer, phone, tablet, or other device you use to access the Services. Depending on the device you use, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data, such as information about the location of your device, which may be either accurate or inaccurate. How much information we collect depends on the type and settings of the device you use to access the Services. . For example, we may use GPS and other technologies to collect geographic location data that tells us your current location (based on your IP address). You may opt out of allowing this information to be collected by either denying access to the information or by disabling the location setting on your device. However, if you choose to opt out, you may not be able to use some aspects of the Services.
Information Collected by "Cookies"

Like many businesses, we also collect information through cookies and similar technologies. When you visit our website, small text files called cookies are stored in your browser. Storing cookies requires your consent in a so-called "opt-in" procedure.

Cookies are small text files containing a negligible amount of information (letters and numbers) that are stored on your computer when you visit the Website and navigate through the platform and that enable the Website to recognize your browser or device.

In this Privacy Policy, we will refer to such files with the word "cookies" according to the original version written in English. In terms of our legitimate interest, such cookies are essential for the functioning of the Website (Platform) and for Euro Kosova's online services.

We use cookies to provide you with features and Services, including:

To recognize you when you identify and log in to use our services;

To remember your specified preferences;
To perform diagnostics on the performance of our Services and improve their functionality;
To improve security and prevent fraudulent activities;
To understand your interactions with our Services and to personalize the content provided to you, including advertisements.
Types of cookies we use:

Necessary cookies: These cookies are necessary for the functioning of the Euro Kosova Services and therefore cannot be disabled. Such cookies do not store any personally identifiable data.

Performance cookies: These cookies enable us to monitor visits and traffic to our websites and are used to measure and improve the performance of our Services. These cookies are also necessary for us to distinguish individual data subjects when browsing the websites and to display relevant information only to these data subjects according to their previous preferences;

Marketing cookies: These cookies are used by advertising networks and social networks to customize the advertisements you see so that they present content that is relevant to you.

If you do not want to store cookies regularly and systematically in your browser or you want to remove all cookies stored by the browser, you can specify this in your browser settings. However, refusing or blocking cookies may affect your use of the website and you may not be able to take advantage of some essential features of our Services.

Google API

Our use of information obtained from the Google API will comply with the Google Services API User Data Policy, including the requirements for limited use. You can find a link to this Policy here:

Information collected from other sources

In short: We may collect limited data from public databases, marketing partners, social media platforms and other external sources.

To enhance our ability to provide relevant marketing, offers and services to you and to update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms and other third parties. This information includes postal addresses, job titles, email addresses, telephone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs and personalized profiles, targeted advertising purposes and event promotion.

We also use service providers to perform functions and provide services in the areas where we operate. For example, we use various third-party services, such as Google Analytics, Hotjar, etc., to help provide its Services, such as hosting our servers or applications, or to help us understand the use of our Services.

If you interact with us on a social media platform using your social media account (e.g. Facebook), we receive personal information about you from that platform such as your name, email address and gender. Any personal information we collect from your social media account depends on the privacy settings of your social media account. Please note that their use of your information is not governed by this privacy policy.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve and administer our Services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We may process your personal information for several reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and to manage user accounts. We may process your information so that you can create and log in to your account, as well as to keep your account operational.
To provide and facilitate the provision of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/provide user support. We may process your information to respond to your inquiries and resolve any potential issues you may have with the requested service.
To send you administrative information. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To solicit feedback. We may process your information as necessary to solicit feedback and contact you regarding your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send us for our marketing purposes, if this is consistent with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
To provide targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including to monitor and prevent fraud.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used in order to improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to deliver marketing and promotional campaigns that are most relevant to you.
To protect or defend the vital interests of an individual. We may process your information where it is necessary to protect or defend the vital interests of an individual, such as to prevent harm.
To provide secure login and access to our services. We may process your information to ensure the protection of your account through strong authentication measures to protect your information and maintain a safe online environment.
To provide personalized and relevant services. We may process your information to tailor our offerings to your preferences and needs, enhancing your user experience by providing content and features that match your individual interests.
To improve our Services. We may process your information in order to analyze usage patterns and feedback to continuously improve and optimize our services, providing a better and more efficient experience for our users.
3. ON WHAT LEGAL BASIS DO WE RELY TO PROCESS YOUR INFORMATION?
In short: We process your personal information only when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

Law No. 06/L –082 on the Protection of Personal Data requires us to explain the valid legal bases which we rely on to process your personal information. In this sense, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a particular purpose. You may withdraw your consent at any time. Learn more about withdrawing your consent, below.
Fulfillment of a contract. We may process your personal information where we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request before entering into a contract with you.
Compliance with a Legal Obligation. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement or regulatory agency, to exercise or defend our legal rights, or to disclose your information as evidence in legal proceedings in which we are involved.
Legitimate interests. We may process your information where we believe it is reasonably necessary to achieve our legitimate business interests and these interests do not override your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
Send our users information about special offers and discounts on our products and services;

Develop and display personalized and relevant advertising content to our users;

Analyze how our Services are used so that we can improve them to retain our users;

Support our marketing activities;

Diagnose problems and/or prevent fraudulent activities;

We understand how our users use our products and services in order to improve the user experience;

To create a safe and secure environment when using our website;

To better understand our customers and their preferences, providing them with personalized services;

To provide better and more up-to-date services to our customers.

Protection of Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Public interest. We may process your information if the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with or during the negotiations of any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
When we use the Google Maps Platform API. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We receive and store on your device ("cache") your location. You may revoke your consent at any time by contacting us at the contact details provided at the end of this document.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to comply with this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or are under common control with us.
Business Partners. We may share your information with our business partners to provide you with certain products, services or promotions.
Vendors, consultants and other third party service providers. We may share your information with third party vendors, service providers, contractors or agents ("third parties") who perform services for us or on our behalf and require access to such information to perform that work. Third parties with whom we may share personal information include, but are not limited to: (i) Financial Service Providers/Banks, with whom we may share information to assist our customers in contacting a reasonable financial institution, in connection with providing financial assistance to purchase additional goods or services; (ii) use of the services of a payment service provider (i.e. payment gateway), in order to to provide a service through which the purchase price can be paid.
We may share payment information with service providers to process payments, to prevent, detect or investigate fraud or other prohibited activities, to assist in resolving disputes, such as refunds or late collections, and other matters related to the acceptance of debit cards and/or credit cards.
In cases where you use services provided by third-party service providers, we make every effort to ensure that, when the third party has contact with personal data collected or stored by us, the third party agrees to treat the aforementioned data in accordance with the terms of this Privacy Policy, and in accordance with applicable laws for the protection of privacy and personal data.

5. WHAT IS OUR POSITION ON THIRD-PARTY WEBSITES?

In short: We are not responsible for the security of any information you share with third parties that we may link to or that advertise on our Services, but that are not affiliated with our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and that may link to other websites, services, or applications. Accordingly, we make no warranties with respect to any such third-party websites, services, or applications and will not be liable for any loss or damage caused by your use of such third-party websites, services, or applications. The inclusion of a link to a third-party website, service, or application does not imply endorsement by us. We cannot guarantee the security or privacy of any information you provide to third parties. Any information collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or practices, privacy and security policies of third parties, including other websites, services or applications that may link to or from our Services. Therefore, Euro Kosova expressly disclaims any responsibility for the actions and/or damages that may be caused by third-party websites that users choose to visit. We advise you to review the policies of these third parties and contact them directly to answer your questions.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information when you interact with our Services. Certain web tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, remember your preferences, and help with basic site functionality.

Specific information about how we use such technologies and how you can opt out of certain cookies is set out above. Learn more about the information collected by "Cookies", above.

Google Analytics

We may share your information with Google Analytics to track and analyze your use of the Services. To opt out of being tracked by Google Analytics on our Services, please visit: . For more information about Google's privacy practices, please read the Google Privacy Policy and Terms of Use, at: .

7. HOW DO WE TREAT YOUR SOCIAL MEDIA LOGINS?

In short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (such as Facebook or Google). If you choose to do so, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider in question, but typically includes your name, email address, friends list and profile picture, as well as other information that you choose to make public on such social media platform.

We will use the information we receive only for the purposes described in this privacy policy or otherwise made clear to you in the relevant Services. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We advise you to review their privacy policy. to understand how they collect, use and share your personal information and how you can set your privacy preferences on their websites and applications.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless otherwise required by law.

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). We may retain your personal data after your account is closed to prevent fraud, collect any unpaid debts, resolve disputes, enforce agreements and/or contracts, for purposes specified by tax legislation, to assist in any investigations and to take other actions permitted and/or where required by applicable laws. Where we have no ongoing legitimate business need to process your personal information, we will delete or anonymize such information, or, if this is not possible (for example, because your personal information is stored in backup archives), then we will store your personal data and isolate it from any further processing until deletion is possible. In cases where it is no longer necessary for us, or when legal obligations to store your personal data end, or when the purpose for which your personal data was collected and/or stored ceases, we destroy the aforementioned data securely and in accordance with applicable privacy and data protection law, and in accordance with our internal policies.

9. HOW DO WE KEEP YOUR INFORMATION SECURE?

In short: We aim to protect your personal information through a system of security, organizational

7. KAKO POSTUPAMO SA PRIJAVLJIVANJEM PUTEM DRUŠTVENIH MREŽA?

Ukratko: Ako odlučite da se registrujete ili prijavite na naše Usluge putem naloga na društvenim mrežama (na primer, Facebook ili Google), možemo dobiti određene informacije o vama u zavisnosti od podešavanja privatnosti vašeg naloga na dotičnoj platformi.

Naše Usluge vam omogućavaju da se registrujete i prijavite koristeći akreditive društvenih mreža. Kada to uradite, primaćemo osnovne podatke vašeg profila – kao što su ime, adresa e‑pošte, identifikacioni broj i profilna slika – koje ste označili kao javne na toj platformi.

Te informacije koristićemo isključivo za svrhe opisane u ovoj Politici privatnosti ili na drugi jasni način saopšten korisniku. Imajte u vidu da ne kontrolišemo niti snosimo odgovornost za dalju obradu vaših ličnih podataka od strane same platforme društvenih mreža; preporučujemo da proverite svoja podešavanja privatnosti direktno na njihovim veb‑sajtovima i aplikacijama.

8. KOLIKO DUGO ČUVAMO VAŠE PODATKE?

Ukratko: Vaše podatke čuvamo onoliko dugo koliko je potrebno za ostvarenje svrha navedenih u ovoj Politici privatnosti, osim ako zakon ne zahteva drugačije.

Vaše lične podatke zadržavamo samo onoliko koliko je neophodno za potrebe navedene u ovoj Politici privatnosti, osim ako važeći zakoni ne zahtevaju ili dozvoljavaju duži period čuvanja (npr. poreski ili računovodstveni propisi). Kada više nemamo legitimnu poslovnu potrebu da obrađujemo vaše lične podatke, iste ćemo izbrisati ili anonimizovati. Ako brisanje trenutno nije moguće (na primer zato što se podaci nalaze u rezervnim arhivama), bezbedno ćemo ih skladištiti i izolovati od daljeg procesuiranja dok brisanje ne postane izvodljivo.

9. KAKO ŠTITIMO VAŠE PODATKE?

Ukratko: Primenjujemo kombinaciju tehničkih i organizacionih mera osmišljenih da zaštite vaše lične podatke od neovlašćenog pristupa, upotrebe ili otkrivanja.