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Introduction
Welcome to flutra.eu!
Thank you for choosing to use the websites, products and services of Euro Kosova SH.P.K., which we will refer to collectively as the “Services”.
By using our Services, you, on your own behalf, on behalf of other persons in your custody, and/or persons who may access your account, agree and undertake to fully respect your obligations arising from these General Terms of Use. Your agreement with, and compliance with, these General Terms of Use is a prerequisite for using our Services. Otherwise, we kindly ask you to refrain from using our Services.
We have drafted these General Terms of Use, which we will refer to below as the “General Terms”, so as to enable you to become familiar with the rules that govern your relationship with Euro Kosova, SH.P.K.
Although we have tried to ensure that these General Terms are as understandable as possible, you will encounter legal terms within these General Terms. The reason for using these terms is because these General Terms form and regulate the binding contractual relationship between you and Euro Kosova, SH.P.K. Therefore, we strongly recommend that you read them carefully.
Please note that these General Terms and Conditions apply to and are applicable to all users of all websites, Services, and/or products offered by and/or through Euro Kosova, LLC (see a non-exhaustive list of Euro Kosova, LLC websites). However, in cases where a particular Euro Kosova, LLC website and/or service has its own specific terms and conditions, such specific terms and conditions shall apply. Also, in the event of any inconsistency between these General Terms and Conditions and other specific terms and conditions, such specific terms and conditions shall prevail and apply.
The use and/or visit of this website and any other website owned by Euro Kosova
The use and/or visit of this website and any other website owned by Euro Kosova, implies your full acceptance, without any reservation, of these General Terms and Conditions which apply to the entire content of the aforementioned websites. In case you do not agree with any part of these General Terms and Conditions, you should not continue with the further use of such websites.
If you continue further, you, as a user, acknowledge that you have read, understood, and accepted, without any reservation, these General Terms and Conditions, and you agree and consent to your obligations, as defined in these General Terms and Conditions.
Definition of General Terms
The terms used in these General Terms and Conditions have the following meanings:
"Euro Kosova" - means Euro Kosova, LLC, Kosovo Branch, which is a United States of America (U.S.) corporation, operating as a foreign branch registered in the Republic of Kosovo, with unique identification number 810840307, with registered address, Magjistralja Prishtina – Ferizaj, km 6, 10500 Gracanica, Republic of Kosovo.
"Services" - means all websites and/or products offered by and/or through Euro Kosova (see a non-exhaustive list of Euro Kosova websites).
"You", or "user", or "purchaser" means each visitor and/or user of the Euro Kosova Services, and, depending on the Services used, the term "user" may have different meanings. For the purposes of these General Terms and Conditions, the terms "user", "consumer", and "client" have the same meaning, unless otherwise indicated by the context of use.
"We", or "us" or "our" - refers to Euro Kosova.
"Parties" - means You and Euro Kosova.
"Terms" - are the time limits that Euro Kosova sets for the provision of a particular Service, depending on the website and/or the product/Service offered by Euro Kosova. Please note that terms may have different meanings for different products/Services.
"Day" - refers to any calendar day.
"Working Day/Business Day" - refers to any day of the year except weekends and holidays official in the Republic of Kosovo, in accordance with the applicable law on official holidays.
“Applicable Legislation” – refers to the legislation applicable in the Republic of Kosovo, according to the Constitution of the Republic of Kosovo, dated 9 April 2008, which entered into force on 15 June 2008, together with all amendments and supplements.
“Third Party” – means any other natural or legal entity, other than You, and Euro Kosova. For certain Services, the term third party may have other meanings.
“Platform” – means and includes each of the Euro Kosova websites, through which the Euro Kosova Services and products are offered. The term platform is more closely defined, and refers to, the website that you are using at any given time.
“Corrupt Practice” - means offering, giving, accepting or requesting any object of value, with the intention of influencing anyone during any process and/or the realization of any sale/purchase.
“Fraudulent Practice” - means distorting facts with the intention of influencing the process of using the Services to the detriment of Euro Kosova, and includes collusion between the user and any other party.
“Force Majeure” - refers to an event beyond the control of the affected party, which is unforeseeable and does not occur due to the fault or negligence of such party. Such events may include, but are not limited to, wars or revolutions, fires, epidemics, pandemics, quarantines, embargoes, customs delays, internet failures or outages by electricity providers, massive cyber attacks, and the spread of viruses on the internet network, affecting Euro Kosova’s ability to provide its Services, and similar situations beyond the control of the parties.
All terms and concepts defined above are general concepts, and as such apply to all Euro Kosova Services and websites, unless a particular website has specific definitions of concepts and terms, in which case the definitions of specific concepts and terms will be applicable. In the event of any inconsistency between the definitions of these general concepts and the definitions of specific concepts, then the definitions of specific concepts will prevail.
All words used in the singular will have the same meaning in the plural.
Entry into Force and Bindingness of the General Terms
Acceptance of these General Terms creates a contractual and binding relationship between You and Euro Kosova. Any changes and/or additions to the General Terms are considered to have changed and/or supplemented the contractual relationship between You and Euro Kosova. These General Terms enter into force whenever any of the following circumstances occur:
When You visit any of the Euro Kosova websites.
In the event of changes and additions to the General Terms, when You continue to use the Euro Kosova Services, after the changes and additions to the General Terms.
For the avoidance of doubt, the moment of entry into force of these General Terms shall be the first moment of the occurrence of any of the circumstances set out in the preceding paragraph.
The General Terms and Conditions remain in effect for as long as the user visits one of the Euro Kosova websites, and/or as long as they remain registered as a user of the Euro Kosova Services. In the event that the user decides to close the account with Euro Kosova and pay any remaining monetary obligations to Euro Kosova, then the General Terms and Conditions remain in effect until the completion of the account closure procedures.
Privacy
Euro Kosova will process and maintain personal data in accordance with the applicable law in the Republic of Kosovo, Law No. 06/L-082 on the Protection of Personal Data. Furthermore, Euro Kosova voluntarily and continuously makes efforts to harmonize its personal data processing and protection policies with the highest international standards for the protection of personal data and privacy, such as the General Data Protection Regulation (GDPR) of the European Union, which entered into force on May 25, 2018.
For more information regarding the treatment and protection of personal data, please carefully read the Privacy Notice published on our corporate website (see Privacy Notice). The Privacy Notice constitutes an integral and inseparable part of these General Terms and Conditions. Also, the Privacy Notice is applicable to any and all Euro Kosova websites and Services, except in cases where a specific website and/or Service has a separate notice and/or policy applicable.
Communications
You agree to communicate with Euro Kosova electronically, via email, texts, notifications, or messages on our platforms. You may retain copies of these communications for your records.
You agree that all agreements, notices, disclosures, and other communications that we provide to You electronically are valid and satisfy any legal requirement for equivalence with written communications based on, but not limited to, Law No. 04/L-109 on Electronic Communications, and other applicable laws in the Republic of Kosovo, as well as the laws of the country where Euro Kosova operates or carries out its activities, and international norms for official electronic communication.
Your communication with Euro Kosova will be carried out through a representative Euro Kosova’s employees who are responsible for the relevant area in question. You may contact Euro Kosova in writing at any time using the contact information published on our corporate website (see contact details), and/or the registered address of Euro Kosova as follows:
Euro Kosova, Sh.P.K. – Kosovo Branch
Magjistralja Prishtina – Ferizaj, km 6
10500 Graçanicë, Republic of Kosovo
Furthermore, by using the Euro Kosova Services, You expressly agree and consent to Euro Kosova using the communication channels provided by You, including email, telephone number, social media accounts, etc., for the purposes of distributing advertisements, promotional materials, and various offers.
You have the right to request Euro Kosova to stop sending you such marketing communications at any time, by following the instructions described in the relevant communication.
Security
Access to the Gjirafës Platforms and Services is provided at the initiative of the users, and not at the initiative of Euro Kosova. Users of the Platforms and Services are solely responsible for obtaining and maintaining the necessary means, such as electronic devices, operating systems, various software, and any other services that are necessary to access the Euro Kosova Platforms and Services.
Users are also responsible for protecting their systems against viruses and malicious software, including the protection of their financial data.
Euro Kosova makes every effort to ensure that all necessary security measures are taken to protect its platforms and websites against viruses and other malicious software, and uses security systems to control access to its websites, in order to prevent attacks and any other unauthorized actions.
However, Euro Kosova does not guarantee that the content of its platforms will be free from viruses, errors and other harmful components, and consequently, in no case will it be liable for any damages caused to the equipment, software, files, etc., of the aforementioned users, as well as for any damages caused to the user, due to any of the aforementioned causes.
License and Access
Conditioned by your compliance with these Terms and, where required, payment of any applicable fees, Euro Kosova grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Euro Kosova Services for your personal and non-commercial purposes.
Your Account, Subscription, and Payment
To use certain Services offered by Euro Kosova, you may be required to register for an account with Euro Kosova, and you may be required to log in to such account. Also, to use certain Services offered by Euro Kosova, you may be required to establish and provide information about a valid payment method.
If You open an account with Euro Kosova, in connection with our Services, You are and remain responsible for maintaining the confidentiality of Your account, Your account password, and the payment method details associated with Your account, as well as for restricting access to Your account. You are and remain responsible, and agree and accept liability, for all activities, including purchases, that occur through and from Your account and/or password.
Children and Our Services
Persons under the age of thirteen (13) are not permitted to register for an account with Euro Kosova, or provide their personal information. Users who are at least thirteen (13) years old but under eighteen (18) years old may register with Euro Kosova, but only if they have the consent of their parent and/or legal guardian, including consent to these General Terms for, and on behalf of, minors between the ages of thirteen (13) and eighteen (18) years old.
Euro Kosova has no obligation to investigate and/or check, in any form, the veracity of the data that You enter in the fields required for registering your account. However, Euro Kosova may, but is not obliged to, in cases where there is reason to doubt the veracity of the data regarding the age of the user, request additional information, in addition to the standard information required, in order to confirm the data received from You.
Content made available through Euro Kosova platforms that is intended for an underage audience is always checked to ensure its suitability for the age of the users. However, Euro Kosova, under no circumstances, bears any responsibility if the content, despite the age group of the audience to which it is intended, may cause any reaction in minor users. The parent and/or legal guardian remains responsible for assessing the suitability of the content for minors under their care and responsibility.
Under these General Terms and Conditions, and in accordance with our Privacy Notice (see Privacy Notice), parents and/or legal guardians are responsible for providing the necessary consents for children who have not reached the age of majority. Euro Kosova is under no circumstances responsible for the actions of a parent and/or legal guardian in relation to a minor who is in their care. We strongly advise you to carefully supervise children while using our Services.
Permissions for Access and Use of Applications
When You use applications created by and/or owned by Euro Kosova, such as the “Euro Kosova” and “Euro KosovaVideo” applications, and/or other applications that may be developed by Euro Kosova, You may grant Euro Kosova certain permissions to access Your device, from which You access the aforementioned applications. Most such electronic devices notify You and/or request Your consent to allow access to Your device by such applications, in which case You may notice, and accordingly, choose to grant, or not grant, Your consent to such access. Please note that in certain cases granting such permissions may be a prerequisite for using the aforementioned applications.
The access provided to You to the Euro Kosova Services and such applications may be terminated unilaterally by Euro Kosova at any time when Euro Kosova assesses that You are not acting in compliance with these General Terms and Conditions, and/or other specific conditions that are applicable to any particular Service and/or website.
Limitation of Liability
Euro Kosova makes every reasonable effort to ensure that all information provided by and on its platforms is complete, accurate, up-to-date, and clear. However, this does not guarantee that all of these criteria will be met simultaneously. Consequently, Euro Kosova will not be, under any circumstances, even in the event of negligence, liable for any error, deficiency, or omission in connection with the provision of information, or for any delay, interruption, or inability to transmit information, or for any damages caused to users due to the use of such information.
None of the Euro Kosova platforms and/or the content on the Euro Kosova websites constitute financial, legal, or any other advice, inducement, or initiative to make an investment, or any possible transaction. Euro Kosova will in no event be responsible for any use of the website by users who act guided by their will.
Third Party Content
Part of the content provided on our Services may originate from users, publishers, and other third parties. Although we strive to review such content from time to time, we do not carry out this process for every website, and we are not responsible for any content originating from a third party and made available through our Services.
The Euro Kosova platforms, and web browsers themselves, enable users to be transferred to third-party websites through various links. The content of such linked sites is the sole responsibility of the respective third parties that provide and/or own such websites. Euro Kosova and its platforms provide links to third-party websites only as a convenience to users, and the inclusion of any link to such websites shall not under any circumstances be deemed to constitute or imply an undertaking, or warranty, or endorsement, or endorsement by Euro Kosova.
Euro Kosova does not guarantee the availability of such websites and, in no event, shall it be responsible for the content, correctness, legality, integrity, timeliness, and accuracy of the information, or the quality, and/or features of the products or services offered to the public through the aforementioned third-party websites. Euro Kosova also does not guarantee that the content of such websites does not contain viruses and/or other malicious software that may damage users’ equipment, programs and/or software.
Euro Kosova expressly disclaims any liability for any damages that may be caused to users by third-party websites. Any damages that may be caused, material or immaterial, by third-party websites are the direct and sole responsibility of the owners and/or operators of such websites, and not of Euro Kosova. Therefore, any claims that you may have in relation to third-party websites should be directed to the owners and/or operators of such websites.
Intellectual and Industrial Property Rights
All contents of all Euro Kosova websites, including, but not limited to, indicators/indicators, trademarks, distinctive titles, texts, news, photographs, images, and the Services provided, are owned by Euro Kosova, and are treated based on the relevant provisions of the law applicable in the Republic of Kosovo, including Law No. 08/L-059 on Patents, Law No. 08/L-055 on Industrial Design, Law No. 04/L-065 on Copyright and Related Rights, as amended and supplemented by Law No. 05/L-047 and Law No. 06/L-120, Law No. 04/L-026 on Trademarks, as amended and supplemented by Law No. 05/L-040, and other applicable laws on and in relation to intellectual and industrial property, with the exception of protected rights of third parties, which may be rights protected or reserved by companies offering products, product manufacturers, service providers, or other third parties, over which Euro Kosova, in no case, claims to have any ownership or right.
You understand that the modification, publication, transmission, transfer, reproduction, distribution, presentation, or any use of the content in whole or in part of the website, or by any means, for commercial purposes, and/or other purposes, is not permitted in any way, without the receipt of written consent from Euro Kosova.
Exceptionally, limited or isolated copying, printing, or storage of parts of the above-mentioned content is permitted for your personal use, provided that the content is accompanied by a clear and distinct acknowledgement of the source of origin, namely the author, and with confirmation that the copying, printing, or storage will not be used for commercial or other purposes, except for personal use.
Copyright and Related Rights
Euro Kosova is committed to the protection of copyright and related rights, and continues to strive to ensure that these rights are fully respected.
All content included, made available, or published through any of the Euro Kosova Services, which is expressly stated to be made available or published by Euro Kosova, including, without limitation, any text, graphics, logos, images, audio clips, digital downloads, aggregated data and/or software, is the property of Euro Kosova, or Euro Kosova’s content providers, and is protected by Law No. 04/L-065 on Copyright and Related Rights, as supplemented and amended by Law No. 05/L-047 and Law No. 06/L-120, which is applicable in the Republic of Kosovo, the laws of the country where Euro Kosova operates or carries out its activities, as well as international norms on copyright and related rights.
If, while using our Services, You think and/or notice that any copyright has been infringed, please do not hesitate to contact Euro Kosova using the contact information published on our corporate website (see contact details).
Please note that for certain specific Services offered by Euro Kosova, special rules may govern this area, in addition to these General Terms and Conditions.
Trademarks
Euro Kosova’s trademarks are protected by law, including by Law No. 04/L-026 on Trademarks, as amended and supplemented by Law No. 05/L-040 and other applicable laws in the Republic of Kosovo, the laws of the country where Euro Kosova operates or carries out its activities, as well as international norms on trademarks.
No natural or legal person may use any sign that is identical to, or substantially similar to, any of our trademarks in the course of their commercial activities. Unauthorized use of the trademarks is considered an infringement of the proprietary rights of the trademarks owned by Euro Kosova.
In the event of infringement of any of our trademarks, You shall be liable for all damages caused to Euro Kosova and/or Euro Kosova’s affiliates (see a non-exhaustive list of Euro Kosova’s trademarks).
All other trademarks not owned by Euro Kosova that may appear on any of the Euro Kosova Services are the property of their respective owners, who may or may not be affiliated with, and/or connected to, or sponsored by Euro Kosova. Such trademarks are placed on our Services pursuant to the respective agreements between their respective owners and Euro Kosova.
Reporting Content
You have the option to report any content that is inappropriate, or content that you believe is offensive to you or other persons under your legal responsibility. You may also report content that You consider to be defamatory, offensive and/or otherwise represents untrue content to You, and/or other persons under Your legal guardianship.
Furthermore, You have the possibility of reporting any content that You consider to be a violation of Your intellectual property rights, or those of any other party. If, while using our Services, You notice the presence of any content that You consider to match the above-mentioned descriptions, please do not hesitate to contact Euro Kosova using the contact information published on our corporate website (see contact details).
Customer Care
Customer care is of particular importance to Euro Kosova. At Euro Kosova, we always put our customers at the center of our activities, and strive to meet all their needs.
If You need help or assistance in processing a transaction, tracking an order, or any other assistance regarding any Service provided by Euro Kosova, You always have the opportunity to contact us directly using the contact information published on our corporate website (see contact details).
User Conduct
All platforms and Services provided by Euro Kosova must be used only for lawful purposes, and in such a way as not to restrict and/or hinder their use by any third party.
Users must act in accordance with applicable legislation in the Republic of Kosovo, including but not limited to Law No. 04/L-094 on Information Society Services, Law No. 08/L-022 on Electronic Identification and Trust Services in Electronic Transactions, Law No. 04/L-109 on Electronic Communications, as well as the laws of the country where Euro Kosova operates or exercises its activities, and international norms for the use of the Internet.
Users must also refrain from any illegal, abusive, and/or inappropriate behavior that may have negative consequences for other users, and/or cause damage to the Internet, and extend to and/or affect Euro Kosova in any way, whether directly and/or indirectly.
In the event that Euro Kosova finds itself involved in any legal proceedings, and/or is required to pay any compensation, as a result of a breach by a user of its obligations, the aforementioned user is and remains liable for compensating Euro Kosova for the entirety of the damage caused, in accordance with the respective circumstances.
You warrant that the funds used for transactions with Euro Kosova do not originate from illegal and/or unlawful activities, and that the aforementioned funds are not being used as conduits for money laundering and/or the financing of terrorist activities.
Ratings and Comments
You may post reviews, ratings, photos, videos and other content, send e-cards, and other communications, and submit suggestions, ideas, comments, questions or other information, as long as such content is not unlawful, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise harmful to Euro Kosova, and/or third parties, and does not consist of, or contain, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, any form of “spam”, or unsolicited commercial electronic messages.
You may not use a false email address, impersonate any other natural person or legal entity using their details, or otherwise mislead as to the origin of information and/or content. Euro Kosova reserves the full right, but has no obligation, to remove or edit such content and/or regularly review user-posted content.
If you post content or submit materials, you grant Euro Kosova a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, and register rights to source such content, distribute and display such content throughout the world, in any media, and without any restriction, unless Euro Kosova notifies you otherwise.
You grant Euro Kosova and its sublicensees the irrevocable right to use the name by which you appear in connection with such content.
You represent and warrant that you own or otherwise control all rights to the content you post, and that the content is accurate and that use of the content you provide does not violate these Terms and Conditions and/or any of the other Euro Kosova rights.
You also represent and warrant that the content posted by you will not cause any harm to Euro Kosova, or any other person and/or legal entity. You are specifically responsible for indemnifying Euro Kosova for all claims and/or damages resulting from the content you post.
Euro Kosova has the right, but is not obligated, to monitor, edit, or remove any of your activity and/or content, whenever Euro Kosova decides in its sole discretion. Euro Kosova assumes no responsibility and/or bears any liability for any content posted by you or any third party through your account.
Rejection or Cancellation of Transactions
Euro Kosova reserves the right to refuse or cancel any transaction, in its sole discretion, at any time, and for any reason.
Some situations that may result in the rejection or cancellation of a transaction include, but are not limited to, suspected credit or debit card fraud, the existence of any reason to believe that the transaction is unauthorized, a violation of any law, rule, or regulation, and/or other situations that lead us to believe that the payment may have been made through any misuse.
Euro Kosova may at any time request verification or additional information for any transaction.
Tax and Import Policies
The price of products and/or Services listed on our websites includes value added tax (VAT), and, where applicable, customs duties. However, before processing your order, we ask you to carefully read the order details.
In cases where the price of a product and/or Service does not include taxes, customs duties, or other fees imposed by law, including fees that are applicable for purchases from abroad, then You are obligated to pay all taxes and other fees, in addition to the purchase price.
Modification of Services
We reserve the right, at any time and without prior notice, to modify, improve, limit, and/or discontinue, temporarily or permanently, any of our Services, or parts of our Services, or parts of the functions of our Services, including launched applications. Furthermore, we reserve the right to introduce or activate new features or applications to improve our services.
In any case, after modifications, improvements, restrictions, and/or termination of our Services, You continue to use them, we consider that You have agreed to such modified, improved, limited and/or terminated Services.
Supplements, Changes, and Severability of General Terms
Euro Kosova continuously improves and advances existing Services, as well as offers new services. This means that Euro Kosova may add new functionalities, products, and/or services, or discontinue existing Services. Euro Kosova may take any of these actions at any time, and may not be able to notify You in advance. In such cases, these General Terms may be modified and/or supplemented along with the modification and/or supplementation of the Services.
If you continue to use the Euro Kosova Services even after such changes, then we consider that you have accepted and agree to such changes to the Services, respectively the modifications and/or additions to the General Terms and Conditions, and that you have no objections regarding the modifications and/or additions to these General Terms and Conditions.
In the event that any part, paragraph and/or subtitle of these General Terms and Conditions is considered and/or found invalid by any competent authority for any reason, then the other parts of these General Terms and Conditions remain in force and retain full legal effect, without being affected by the part considered invalid.
Termination of the Provision of Services
Euro Kosova hopes that you will use its Services continuously. However, if you wish to terminate your relationship with Euro Kosova, you may do so by requesting that Euro Kosova close and/or delete your account.
On the other hand, Euro Kosova may also terminate its relationship with you at any time, for any reason, and without prior notice. This means that we may impose additional restrictions on your use of our Services, or refuse to provide our Services. For example, we may deactivate your account as a result of inactivity for a long period of time.
Furthermore, if, in Euro Kosova's assessment, the user has used corrupt and/or deceptive practices before, and/or during, the use of our Services, Euro Kosova, without prejudice to other mechanisms for addressing the complaint under these General Terms and Conditions, may discontinue the provision of the Services, including the sale of goods and/or products, in whole or in part, by written notice.
Euro Kosova may terminate its Services at any time, and deregister any user without giving any reason, with the sole condition that Euro Kosova may not have any unfulfilled obligation to the user. If Euro Kosova has any unfulfilled obligation to the user, Euro Kosova will fulfill the obligation after deregistering the user from its platforms, or after termination of the Services.
Force Majeure
Notwithstanding other provisions regarding the postponement or termination of these General Terms and Conditions due to breaches, neither party shall be deemed to have breached its obligations if, and to the extent that, the delay in performance, and/or other failure to perform, are the result of any event caused by a force majeure and beyond the control of the affected party.
If any force majeure event occurs, the affected party shall immediately notify the other party in writing of such event and its causes. Unless Euro Kosova has given other written instructions, the affected party shall continue to perform other obligations that are not affected by the force majeure event and are therefore feasible, and shall seek any alternative means to fulfill its obligations without being prevented by the force majeure event.
Non-Waiver
The failure of either party to enforce any provision of these General Terms and Conditions shall not constitute and shall not in any way imply a waiver of these General Terms and Conditions, except as otherwise provided in these General Terms and Conditions.
Transfer of Rights and Obligations
You may not transfer your rights and/or obligations, as defined in these General Terms and Conditions, and/or the specific conditions that are applicable when you use certain Services offered by Euro Kosova, in whole or in part, without the prior written consent of Euro Kosova. With the approval of Euro Kosova, you may transfer your rights and/or obligations under these General Terms and Conditions to any entity to which Euro Kosova has granted written permission.
Euro Kosova may freely transfer the rights and/or obligations arising from these General Terms and Conditions to third parties, without the need for your verbal or written consent. However, such transfer shall not be used to reduce and/or disregard your rights.
Suspension of Services
By written notice, which may be published on Euro Kosova’s websites, Euro Kosova may suspend its Services, and/or order the postponement of the performance of the Services that are the subject of these General Terms and Conditions.
Applicable Language
These General Terms and Conditions are written in English and Albanian, and may also be published in other languages. In the event of any inconsistency between the different language versions, the English version shall prevail.
Applicable Law and Dispute Resolution
These General Terms and Conditions have been drafted in accordance with, and are subject to, the laws applicable in the Republic of Kosovo, without giving effect to its principles of conflict of laws.
Any dispute, controversy, or claim arising out of or relating to these General Terms and Conditions, including their breach, termination, or invalidity, shall be resolved by arbitration under the auspices of the Arbitration Center of the American Chamber of Commerce in Kosovo, in accordance with the Arbitration Rules of the American Chamber of Commerce in Kosovo, applicable at the time the case arises for arbitration, and in accordance with the laws applicable in the Republic of Kosovo. The number of arbitrators shall be one (1), the language to be used in the arbitration proceedings shall be English, and the place of arbitration shall be Pristina, Republic of Kosovo.
The applicable law and dispute resolution methods apply to all Euro Kosova Services, these General Terms, and other specific terms that are applicable to certain Services offered by Euro Kosova, unless the applicable law and dispute resolution methods are determined differently by such specific terms. In such cases, the provisions of such specific terms prevail.